Privacy Policy
Effective from: 10 April 2025
Welcome to OONEST TRUTH. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and what rights you have regarding your data.
🔹 1. What Information We Collect
When you visit our website or place an order, we collect the following information from you:
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Your full name
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Your email address
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Your phone number
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Your shipping address
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Your payment method (like UPI, credit card, or debit card – but we do not collect or store your card numbers)
• We only collect information needed to process and deliver your order.
We do not collect details like your device type, browsing activity, or behavior, unless that is automatically tracked by essential website cookies (explained below).
🔹 2. Why We Collect Your Information
We use your personal information to:
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Fulfill your orders and ship your products to you.
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Send order updates and confirmations on your email or phone.
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Improve the performance and user experience of our website.
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Send marketing emails about our offers or products.
We may use tools like email marketing or customer management tools (CRM) in the future. If we do, your data will still be used responsibly and securely.
🔹 3. Payment Information and Third-Party Services
All payments on our website are securely processed by Razorpay, a trusted and reliable payment gateway in India.
🔒 Please Note:
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We do not collect or store your actual credit or debit card numbers.
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Razorpay handles your payment safely and may access limited data to complete the transaction.
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While we trust Razorpay and its security, we are not personally responsible for how they handle your information.
🔹 4. Cookies and Tracking (How We Use Them)
Cookies are small files stored on your device to help our website function better. Here’s what we use:
✅ Strictly Necessary Cookies
These are required for the website to work:
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woocommerce_cart_hash– tracks if the cart was updated -
woocommerce_items_in_cart– tracks the number of items in the cart
⚙️ Performance Cookies
These help us improve the website experience:
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Cookies like
sbjs_current,sbjs_first_add, etc., track where visitors came from, what pages they view, and how long they stay.
❓ Unclassified Cookies
These are still being reviewed but help with certain features:
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wp_woocommerce_session_{hash}– helps WooCommerce manage sessions and cart data
💾 Local Storage
Used to store information in your browser (not shared with anyone):
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lastExternalReferrerTime– stores time of last external visit -
lastExternalReferrer– stores where you came from (like a Google search or ad)
📢 Note: We currently do not show a cookie consent banner because we do not use unnecessary or third-party advertising cookies.
🔹 5. Children’s Privacy
We do not knowingly collect data from anyone under the age of 18.
Since we don’t ask for your age, we only get your data when you place an order. If a child has accidentally submitted their data, please contact us immediately, and we will delete it.
🔹 6. How We Keep Your Data Safe
We take your data seriously and use the following safety measures:
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SSL Encryption – protects your data during transfer
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Secure Hosting – we use trusted hosting providers to store your data safely
While we do not own physical servers, we ensure that the hosting services we use meet strict security standards.
🔹 7. Your Rights as a Customer
You have full control over your personal data. You can:
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Ask us for a copy of the data we have about you
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Request correction or update of your details
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Request that we delete your data from our system
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Opt out of promotional emails (when we start sending them)
To request any of the above, email us at: oonestruth@gmail.com
🔹 8. Updates to This Policy
We may update this Privacy Policy from time to time. If we do:
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We will post a notice on our website
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If we have your email, we will also email you about the changes
We always want you to stay informed and in control.
🔹 9. Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, you can contact us at:
📍 OONEST TRUTH
Ali Abad, Summer Bugh, Srinagar, Jammu and Kashmir, India-191101